Why is good omnichannel in retail so important?
Publisert 12.02 2020 av Front Systems5 reasons why the right omnichannel solutions will help you increase your sales!
With a 360° view of your customer's order history and their interaction with your brand, you can deliver a great personalized service and connect with your customers in a relevant and engaging way. Your customers want all prices, stock levels, orders, and the information you have about them to be unified. This requires all your systems to work together in harmony.
Your physical stores need to integrate seamlessly with each other and with all your online sales channels. Without this, your customers won't get the desired choice, convenience, or the great customer experience they're seeking.
2. Improves customer loyalty
When you put your customers first—which is what good use of omnichannel does—you're going to make them very happy. And satisfied customers are loyal customers. Give your customers a great experience and they will not only come back again and again, but they will become great ambassadors for your brand.
3. Empower store associates
By giving your store employees the right tools, you will strengthen their role in the store as well as their ability to do a good job. They will, at their fingertips, have available the necessary tools to give your customers what they want and when they want it. Surveys show that the store employees then become more engaged, more productive and more satisfied – which in turn is reflected towards the customer.
4. Improve inventory visibility and revenue
Once you have real-time visibility of your inventory, you'll get a better understanding of your inventory levels. You can reduce waste, and it's easier to see where and when your inventory needs to be replenished.
With a single, real-time view of all in-store inventories, online, and elsewhere (with built-in inventory management tools), a unified commerce platform will make it easier for you to improve accuracy, maximize inventory availability, and minimize excess inventory.
With unified inventory, you can optimize inventory flows and deliver on all omnichannel scenarios to give customers a unified shopping experience!
5. Improved fulfillment capability
When it comes to fulfillment capability, good omnichannel helps you meet customer needs cost-effectively.
Your store's fulfillment capabilities are enhanced with Click-and-Collect, Click-and-Reserve, Endless Aisle, and buy, reserve, and pick up at other stores.
Summarized
It's about giving customers what they want and when they want it – and when customers' shopping behaviour is constantly evolving – it will be retailers' job to stay ahead of this change.
Which means working smarter, using the right technology and software to put your customers at the center, empowering your store associates, and doing everything you can to anticipate what's coming around the next corner!
With the right cash register system, you have come a good step along the way.