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Customer Success: Bergans of Norway

Bergans of Norway has been producing sports clothing and backpacks for over a century. With their laser focus on quality and customer experience, it was a natural choice to provide a seamless shopping experience for their customers whether being in-store or out on adventure.

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The challenge

Bergans of Norway was hindered by the existing monolith solution to pursue their vision for future retail and growth.
To reach their goal, they had to obtain a solution to the following:

  • Poor stock accuracy could not be exposed to online customers.
  • Existing loyalty program had no integration with the POS.
  • ERP and wholesale did not support Bergans new needs.

All in all, Bergans of Norway´s old legacy software was not performing in the organization anymore.

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The solution

With Front Systems mPOS platform in combination with Microsoft Dynamics, Voyado loyalty platform and Jetshop e-commerce platform, Bergans of Norway where enabled to set to life their Unified Commerce strategy and experience growth as a result.

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What they say:

"Our customers wish for great customer service whether they are online or in-store. Front Systems provides our store associates with a retail platform catering for inventory visibility, in-store fulfillment, mPOS, loyalty and more. The many small things making that wish come true".
Espen Jensen, CTO Bergans of Norway.

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